Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) 1. What is Rendom Unicorn? Rendom Unicorn is an online store that specializes in offering a variety of sensory-focused products, including premium lingerie, luxury pleasure toys, and innovative adult accessories. The brand aims to create immersive shopping experiences by utilizing advanced e-commerce technologies Rendom Unicorn stands out by focusing on emotional engagement through visual storytelling and unique packaging, making the shopping experience more memorable and personalized for its customers 2. How can I place an order? To place an order, simply browse our store, select your desired items, and add them to your cart. When ready, proceed to checkout where you can enter your shipping information and payment details. 3. What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. If you prefer, you can also use your account balance for faster processing. 4. How long does shipping take? Shipping times vary based on your location: • USA, Europe, New Zealand, and Canada: 7-12 business days • South America, Middle East, India, Africa: 10-20 business days Please note that delivery may be longer during busy seasons (e.g., Black Friday, Christmas). 5. How do I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or via the courier’s site. 6. Can I cancel my order? You can cancel your order if it hasn’t been shipped yet. For custom or personalized products, cancellation is only possible within the first 48 hours of placing the order. Please contact us at info@rendomunicorn.com to request a cancellation. 7. What is your return and refund policy? We offer a 30-day return policy. You can request a return within 30 days of receiving your product, provided that the item is in its original condition. For more information on how to return an item, please refer to our Refund Policy. 8. What should I do if I receive a damaged or incorrect product? If you receive a damaged or incorrect product, please contact our customer service at info@rendomunicorn.com within 7 days of receiving the product. Be sure to include photos or videos of the damage, and we will offer you a full refund or replacement. 9. What countries do you ship to? We offer worldwide shipping, with some exceptions. Unfortunately, we cannot ship to countries like Haiti, Kyrgyzstan, Mauritius, and others as outlined in our shipping policy. 10. How do I contact customer support? For any questions or concerns, you can reach us via email at info@rendomunicorn.com. Our customer support team will respond within 24-48 hours.